What’s the timeline to get set up?
We can get a rebate experience set up in 10 minutes, however we do have a 2 week timeline to get the campaign specific phone number set up.
Do we have to set up a bank account?
Nope! Brij will payout all rebate redemptions and invoice monthly or quarterly
What is a Campaign?
A campaign is tied to a phone number- You can set the length of time, locations, and offers for each campaign but any change in locations and offers would qualify for an additional campaign as to not have multiple offers running through the same phone number.
You can pause a campaign & restart at any time, as long as the location & offer are the same.
How many campaigns do I get?
- 3
Will I get consumer and basket-level insights from the rebate program?
Absolutely. The Brij platform provides:
- Consumer-level insights
- Basket analysis
- Data can be viewed and exported directly from your Brij dashboard
This allows you to analyze purchase behavior and optimize future offers or segmentation strategies.
Can we send reminder messages to customers at the point of sale or afterwards?
Yes — For SMS campaigns in Brij, once a user opts in to the rebate with their phone number, they’ll receive automatic SMS reminders at regular intervals prompting them to upload their receipt. These reminders can be customized with brand messaging, for example:
- “Don’t forget to grab (insert brand) at Whole Foods and upload your receipt!”
For Email campaign rebates, we send confirmations at each stage of the rebate but not automated reminders if they have not completed the rebate
There is not a way to know the users location when they walk into a store, so we do not send text messages based on their location, this would require a full app with location tracking permissions.
After someone opts in, will they be passed to Shopify and Klaviyo for retargeting?
Yes. Every user who opts in is:
- Tagged in Shopify
- Pushed to Klaviyo
This makes it easy to build automated flows or launch targeted campaigns based on opt-in behavior.
Can we embed the rebate opt-in widget directly on our landing page, or does it have to be a Brij-hosted page?
Yes, you can embed the opt-in widget directly on your own landing page using Klaviyo. However, we typically recommend linking to the Brij-hosted experience instead. Here's why:
- Our hosted flow captures phone numbers (instead of emails by default)
- It tracks customer progress
- It enables automated SMS reminders to complete the rebate
- These features collectively increase conversion
Note: The example you received with both email and phone number fields was customized per brand request. Email is optional by default.
Who does a consumer receive their rebate from?
For standard rebate payouts via Venmo, the consumer will receive a payment from [Brand] rebate by Brij. If a brand is leveraging “Customer Choice” payouts, where the consumer can choose their method of payment, the payment comes from the Brand.
Can you show an example of a rebate experience from a paid social ad?
We are in the process of collecting a few real-world examples from partner brands that have used rebates in paid social campaigns. We’ll follow up as soon as we have videos or creative samples to share.
What is the total cost of running a rebate program through Brij?
The cost is broken down as follows (example only):
- $0.35 per opt-in
- $0.40 per receipt upload
- The actual rebate value (which you set based on your campaign goals)
This means your total cost per customer will depend on both engagement volume and the rebate amount you choose to offer.
Do charity donations (when using Customer’s Choice payout method) get paid on behalf of the customer or brand?
When a consumer chooses a donation as their payout method, the contribution is routed to the charity via Network for Good (a 501(c)(3) DAF). The consumer receives a confirmation email stating their contribution is tax‑deductible to the extent allowed by law, and can use that email as the receipt.
Communications about the donation are addressed to the individual consumer, not the sender brand/organization.
The charity receives the grant from the DAF based on the consumer’s designation; the acknowledgment/receipt is issued in the consumer’s name. Donations are NOT issued in the brand’s name.
Can I send rebate customer details to my CRM?
Yes. Brij has native integrations with many CRMs and data platforms, including Klaviyo and Attentive.
Brij can be configured to send events to these platforms to trigger workflows at each stage of the rebate process.
What data can I collect on customers who sign up for rebates?
Currently, Brij Rebates supports collecting:
- Phone number
- SMS marketing consent
Please refer to our documentation on handling SMS marketing consent for details.
What payout options are available?
Venmo: Customers receive a payout directly to the Venmo account associated with the phone number used during signup.
Customer's Choice: Customers receive a link to a payout page powered by our partner Tremendous, where they can choose from a configurable menu of payout options such as:
- Visa virtual gift cards
- Venmo, PayPal, Cash App
- Retail gift cards
- Charity options
All available payout options are configurable by the brand during onboarding.
Is there a minimum or maximum rebate amount that I can offer?
Yes—Brij does not support rebates below $2, because amounts under $2 are typically not successful.
How much should brands offer as a rebate?
The optimal rebate amount depends on your goals and your product economics, but generally: larger rebates drive higher signup and redemption rates.
In our experience, the best-performing rebates typically offer cash back equal to the price of a single product, such as:
- Free-trial style campaigns (cash back ≈ one unit price), or
- Buy two, get the price of one back campaigns
How does Brij validate a purchase receipt?
Brij uses AI to scan and verify every purchase receipt. If a receipt cannot be verified automatically, it is routed to a human reviewer to confirm validity.
Our algorithm is tuned to request human review whenever there is uncertainty about a receipt's validity.
Can a customer claim the same rebate campaign multiple times?
- No. Brij allows one signup and one redemption per phone number per campaign. If you run multiple campaigns, the same customer (phone number) can participate once in each campaign.
- We do not recommend allowing multiple signups from the same phone number within the same campaign, as this increases the likelihood of fraud.