This article explains how to edit the warranty duration on a consumer's existing registration.
Use Cases
- Correcting a setup error: A product was assigned the wrong warranty (for example, 2 years instead of 3) and consumers who already registered need their warranty duration fixed.
- Customer service requests: A CS agent needs to adjust a single consumer's warranty duration after reviewing their purchase.
Step 1: Find the Consumer
- Log in to your Brij account.
- Go to the Customers table.
- Select Registrations.
- Find the consumer and open their profile.
Step 2: Open the Warranty Details
- In the consumer's profile, open the Details section.
- Scroll down to Warranty Details and expand the box.
Step 3: Edit the Warranty Duration
- Click the pencil icon to edit.
- Under Warranty Duration, select the new duration (for example, change 2 years to 3 years).
- Click Save.
The consumer will see the updated warranty duration on their profile the next time they scan the product's QR code or revisit the experience URL.
FAQ
Who can edit a consumer's warranty duration?
Any user with access to your Brij account, including customer service agents.
How will consumers see their updated warranty duration?
They can scan the product's QR code or revisit the experience URL and view their profile to see the new warranty duration.